Troubleshooting

Fixing Broken URLs for Uploads

Written by
ScreenApp Team
Updated on
June 13, 2024
Contributors

Why This Happens

  • Expired Links: The generated links might have expired.
  • Incorrect Link Format: There could be errors in the URL structure.
  • Privacy Settings: Your privacy settings might be preventing others from accessing the recording.
  • Technical Glitches: Temporary issues with ScreenApp.io's servers could be causing the problem.

How to Resolve It

  1. Check Link Validity: Double-check the URL for any typos or errors.
  2. Verify Privacy Settings: Ensure your recording's privacy settings allow public access.
  3. Regenerate the Link: Try generating a new link for the recording.
  4. Test in Different Browsers: Access the link from different browsers to rule out compatibility issues.
  5. Contact Support: If the issue persists, reach out to ScreenApp.io's support team for assistance.

Additional Tips

  • Copy and Paste Carefully: Ensure you're copying and pasting the URL correctly without any extra characters or spaces.
  • Check for Temporary Server Issues: ScreenApp.io might be experiencing temporary technical difficulties. Try accessing the link again later.