Duplicate Charges After Account Closure

Why This Happens

• Unresolved Subscription: Ensure that your subscription has been completely canceled. There might be a delay in processing the cancellation.
• Recurring Charges: Check if you have any recurring charges associated with your account, such as for additional features or add-ons.
• Refund Processing Time: If you've initiated a refund, it might take some time to process.

How to Resolve It

1. Verify Account Status: Log in to your ScreenApp.io account and check your subscription status. Ensure it's marked as canceled.
2. Review Recurring Charges: Check for any active recurring charges associated with your account. Cancel them if necessary.
3. Contact Payment Provider: If you believe there's an error with your payment provider, reach out to them for assistance.
4. Contact ScreenApp.io Support: Provide detailed information about the duplicate charges, including dates, amounts, and any relevant screenshots. ScreenApp.io's support team can investigate the issue and assist you in resolving it.

Additional Tips

• Check Your Banking Records: Review your bank or credit card statements for any unauthorized charges.
• Document the Issue: Keep a record of your correspondence with ScreenApp.io and your payment provider for future reference.

Take these steps and provide clear details to ScreenApp.io's support team. We're confident you'll get those duplicate charges resolved quickly and ensure a hassle-free account closure.