Fixing Non-Transcribing Audio Files

Why This Happens

• Audio Quality Issues: Poor audio quality, such as background noise or low volume, can hinder accurate transcription.
• Language Support: Ensure ScreenApp.io supports the language in your audio file.
• Technical Glitches: Temporary issues with ScreenApp.io's transcription engine might be causing the problem.

How to Resolve It

1. Improve Audio Quality:
   • Record in a quiet environment to minimize background noise.
   • Use a high-quality microphone for clearer audio.
   • Ensure your microphone is selected correctly and adjusted to appropriate volume levels.
2. Check Language Support: Verify if ScreenApp.io supports the language spoken in your audio file. If not, consider using a third-party transcription service.
3. Review Transcription Settings: Check if there are any specific settings or limitations related to transcription within ScreenApp.io.
4. Try a Different File: Upload a different audio file to see if the issue is specific to the particular recording.
5. Contact Support: If you've tried the above steps and are still experiencing issues, reach out to ScreenApp.io's support team for assistance.

Additional Tips

• Keep Recordings Short: Shorter recordings are generally easier to transcribe accurately.
• Avoid Background Noise: Minimize distractions during recording to improve audio clarity.
• Use Clear and Concise Language: Speaking clearly and avoiding jargon can enhance transcription accuracy.

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