How Our AI Knowledge Base Generator Works
We’ve turned the manual process of creating a knowledge base into a simple, automated workflow.
- Connect Your Sources: Securely connect the tools where your knowledge already lives. This can be a folder of training videos, Google Docs with SOPs, or even your support team’s Slack channel.
- AI Generation & Organization: Our AI processes your sources, identifies distinct topics, and generates draft articles for each. It automatically suggests a logical category structure and tags for searchability.
- Review & Publish: Your knowledge base is pre-populated with draft articles. Simply review, approve, and publish. You have a fully functional, searchable knowledge base ready for your team or customers.
Benefits of a Generative Knowledge Base
Traditional knowledge base tools give you an empty box and expect you to fill it. That’s thousands of hours of manual writing, organizing, and tagging. An AI Knowledge Base Generator eliminates the manual work.
- Automate Content Creation: Instead of writing articles from scratch, our AI can generate them for you. It can transform existing content like training videos, SOPs, and even long support conversations into polished, well-structured knowledge base articles.
- Save Thousands of Hours: The single biggest challenge of a knowledge base is the time it takes to populate it. By generating 80% of the content automatically, you can launch a comprehensive help center in a fraction of the time.
- Maintain a Single Source of Truth: A messy knowledge base is worse than none at all. Our AI helps keep your content organized, consistent, and up-to-date by suggesting categories, tags, and identifying duplicate or outdated information.
Who Needs to Generate a Knowledge Base?
This tool is for any team that wants the benefits of a comprehensive knowledge base without the months of manual work required to build one.
- Startups & SMBs: who need a professional help center but lack the dedicated staff to write hundreds of articles.
- Customer Support Teams: looking to reduce ticket volume by turning their past support conversations into a self-service resource.
- Internal Operations & HR Teams: who need to create an internal knowledge base for company policies, procedures, and onboarding materials.
Frequently Asked Questions
What’s the difference between this and a standard knowledge base tool?
Standard tools (like Zendesk or Notion) provide a platform for you to manually write and organize articles. Our tool is a generator—it uses AI to automatically create and organize the articles for you from your existing content.
What content can I use to generate my knowledge base?
You can use a wide variety of sources, including video files (like training recordings), text documents (Word, Google Docs), and even conversation logs from platforms like Slack or Intercom.
How do I get started?
You can start by connecting a single content source, like a folder of video tutorials. Our AI will analyze them and generate a “starter” set of articles, showing you how the process works in minutes.
What if the AI-generated content isn’t perfect?
The AI is designed to do the heavy lifting, not replace human oversight. All generated articles are created as drafts, which you can easily review and edit before publishing.
Can I use this to create an internal-only knowledge base?
Yes. You have full control over permissions. You can create a public help center for your customers or a private, internal knowledge base for your team.
