Educational Discount Verification
Learn how to verify your student or educational institution status to receive 50% off ScreenApp annual plans.
Contact Us
Office
Our headquarters
6/11 York Street
Sydney NSW 2000
Australia
Account & Billing
Payment History and Invoices
Learn how to access your payment history, download invoices, and manage billing information in your ScreenApp account.
Resolve Multiple Charges
What to do if you have been double charged
Clarifying Subscription Options
ScreenApp offers several subscription options to suit different needs, ranging from a free starter plan to more advanced plans with unlimited features
Cancellation Policy
Learn about ScreenApps Cancellation policy
FAQ
Privacy of Videos and Audio Recordings
This article explains how ScreenApp ensures the privacy of your videos and audio recordings.
What Languages Can ScreenApp Transcribe In?
ScreenApp, using Whispers technology, supports transcription in the following languages: 1
Frequently Asked Questions
Got questions about ScreenApp? Weve got answers! Get all the info you need on recording, sharing, features, and more in our comprehensive FAQ section.
Is ScreenApp Safe?
This article outlines ScreenApps commitment to data security. Learn how we keep your information safe with encrypted storage, minimal permissions, no AI training, and strict adherence to Australian privacy laws.
How many minutes can I record?
Video platform offers screen recording with a duration limit to ensure quality; 45 minutes for free users, 3 hours for business users.
Features & Recording
General
Can I Customize AI Note-Taking?
Yes, you can customize AI note-taking using the Ask AI feature
Supported URL Imports on ScreenApp
ScreenApp supports pasting and importing videos from a wide range of platforms to summarize and take notes from
What are ScreenApp's Primary Functions?
ScreenApp automatically handles the recording, transcription, summarization, and note-taking of your video and audio content
Getting Started
Talk to a Live Representative
Learn how to get support
Requesting a Video Progress Bar with Chapters
Learning the feature of video progress bar with chapters
Allowing Webcam Access
This article provides a step-by-step guide on how to reactivate webcam access on ScreenApp in Google Chrome for secure browsing.
Request Recordings
ScreenApps Request Recording feature allows users to invite others to record videos for various purposes.
How to Use ScreenApp's AI Assistant
Learn how to use ScreenApp's powerful AI Assistant for transcription, document creation, multi-ask queries, templates, and advanced video analysis.
Using the Cloud
Video platform offers cloud sync for secure video storage, transcription, and search features.
Where to Find Invoice and Billing Information
Access and update your invoice and billing info on ScreenApp, the top free screen video recorder. Record your screen instantly with ScreenApp.
How-to Guide
How ScreenApp AI Answer Picture Works
Learn how to use ScreenApp's AI to analyze visual slideshows and presentations. Ask questions about your slides and get instant answers from the visual content.
How To Use Video Analysis AI
Learn how to use ScreenApp's Video Analysis AI to ask questions and get instant answers from any video file. Upload, record, or import from a URL to interact with your content.
How To Get In-person Meeting Notes With ScreenApp AI
Learn how to use ScreenApp's AI transcriber to automatically get notes, summaries, and action items from your in-person meetings. Improve productivity with accurate meeting transcription.
How To Use Listening AI
Learn how to use ScreenApp's Listening AI to ask questions and get instant answers from any audio file. Upload, record, or import from a URL to interact with your content.
How to Get a Lecture Note Summary with ScreenApp AI
Learn how to get an automatic lecture note summary from any video or audio file. Use ScreenApp's AI summarizer to save time and improve your study efficiency.
How to Update Your ScreenApp Profile
Learn how to easily update your ScreenApp profile information, including your name and profile picture, with this step-by-step guide.
How to Google Meet Integrate with ScreenApp
Complete guide to integrating ScreenApp with Google Meet for automatic recording, transcription, and analysis of your meetings. Set up the ScreenApp Meeting Bot in under 5 minutes.
How to Install and Run ScreenApp Chrome Extension
Complete guide to installing and using ScreenApp's Chrome extensions for screen recording, transcription, and video capture with step-by-step instructions.
How to Record Meetings with Meeting Bot
Learn how to automatically record, transcribe, and manage your meetings using ScreenApp’s Meeting Bot with Google Meet, Microsoft Teams, or Zoom integrations.
How to Record a Specific Tab in Chrome (and Other Browsers)
Need to record a single browser tab without watermarks or time limits? Learn how to capture any tab in Chrome, Firefox, or Edge with high-quality video and audio.
ScreenApp API and SDK Documentation
ScreenApps API enables you to automatically transcribe, summarize, and analyze video and audio content
ScreenApp Zoom Integration Guide
This guide explains how to integrate ScreenApp with Zoom to automatically transfer Zoom meeting recordings, process them with ScreenApp’s features,...
How to Convert Screen Recordings to Text
Learn how to extract text from screen recordings automatically with ScreenApp. Convert any screen recording to text in minutes with AI-powered transcription.
How to Live Transcribe with ScreenApp
Learn how to use ScreenApp's real-time live transcription feature to convert speech to text instantly during meetings, presentations, and recordings.
How to Record your Screen (Updated)
Learn how to record your screen in the update version of ScreenApp
Choosing the Right ScreenApp Plan
Learn how to choose the right ScreenApp plan
Student and Non Profit Discounts in ScreenApp
How to get a Non Profit or Student discount
How Do I Test My Voice?
Learn how to test your voice quality and clarity using ScreenApp's built-in audio recorder or dedicated voice testing tools.
How Do I Reset My Password?
To reset your password, follow these steps: 1
How Do I Analyze a Video?
Analyzing a video in ScreenApp allows you to dive deeper into the content without manually watching or scrubbing through long recordings
How do I Summarize a Video?
Summarizing a video in ScreenApp is fully automated, whether you upload a file, record a video, or import from a URL
How to Access Your Services
Learn how to access ScreenApp services
Accessing Videos from Another Computer
Learn how to access videos from another computer
Correcting Incorrect Information in Transcripts
Learn how to correct incorrect information in transcripts
Deleting Videos: Step-by-Step Guide
If youve accumulated a lot of videos and want to declutter your space, heres how to delete them: Go to the ScreenApp website an...
Discord Integration Request
Learn how to request for discord integration
Displaying Subtitles: How-To Guide
Learn how to display subtitles
Finding Your Full Transcript
Learn how to find your full transcript
Why Downloads Aren't Enabled for Free Accounts
Learn why downloads arent enabled for free accounts
Improving Upload Speeds
Learn how to Improve Upload Speeds
Managing Long Transcriptions (12-Hour Limit)
Learn how to manage long transcriptions with 12 hour limit
Using ScreenApp on Mobile Devices
Learn how to use ScreenApp on iOS and Android devices with our native mobile app and mobile web features.
How Participants Can Save Their Videos
Learn how participants can save their videos
Payment Options: Do You Accept PayPal?
Learn the payment options of Screenapp
Prioritizing First Transcriptions
Learn how to prioritize first transcriptions
Recording Requests Not Working: Solutions
Learn how to solve recording requests not working
Fixing Repeated Sign-In Requests
Learn how to fix repeated sign-in requests
How to Revert a Trimmed Video
Learn how to Revert a Trimmed Video
How to Cancel my Subscription?
ScreenApp provides a step-by-step guide on how to cancel a subscription, including accessing a cancellation form, providing account details, and submitting a cancellation request.
How to Clear Storage Space in Browser
The article provides a guide on clearing browser cache for ScreenApp users on Google Chrome to resolve storage issues.
How to Delete my Account
The article provides a guide on how to delete a user account, what it entails, and important notes to consider.
How to Share a Video
The article provides a step-by-step guide on how to upload and share videos using cloud storage services.
How to Manage Request Recording on ScreenApp
ScreenApps request recording feature allows users to proctor exams, conduct interviews, and create tutorials. This guide explains how to set up request recording, customize the URL, and add additional parameters to the link.
How to Allow Camera Access Inside Chrome for Screen Recording
The article provides a step-by-step guide on how to allow camera access in Google Chrome for ScreenApp.
Recording Multiple Screens
The article provides a step-by-step guide on how to use ScreenApp for recording multiple screens simultaneously.
How to Ensure Your Team Can View Your Videos
Article provides steps to share videos with your team for collaboration, including inviting team members and moving videos to a teamspace.
How to Transcribe a Google Meet Meeting with ScreenApp
ScreenApp is the easiest way to transcribe your Google Meet meetings. With ScreenApp, you can get an accurate transcript of your meeting in just a few clicks. No need to download any extensions or plugins.
How to Downgrade ScreenApp Account
Discover how to easily downgrade your ScreenApp plan from Premium to Standard. Record your screen effortlessly with ScreenApp, the top screen capturing tool.
How to Record the Entire Screen
Learn how to use screenapp, the online screen recorder that allows you to easily capture your entire screen. Record, save, and share your screen effortlessly.
How to Record Your Screen with Browser Audio
Record your screen with browser audio using ScreenApp. Multiple audio recording options and no need for additional software. Your No. 1 choice for screen recording.
How to Recover Lost Screen Recordings
Learn how to recovery any lost recordings
How to Request a Screen Recording on ScreenApp
Discover how to request a screen recording on ScreenApp, the top free online screen recording software. Ideal for professional teams and client support, collaborate effortlessly with colleagues or customers. Record your screen in seconds.
How to Upload a Video to the ScreenApp Cloud
Discover how to easily upload your screen recordings to the ScreenApp cloud. Record your screen effortlessly with the top-rated free online screen recorder.
How to Use the Recording Trim Feature
Customize your recordings with the new ScreenApp editor! Remove unnecessary parts and merge selected clips into one optimal video for a seamless viewing experience.
How Can I Use Screen Casting
Screen casting is a versatile tool for creating game reviews, educational videos, professional demos, and more. Share your webcam feed while capturing your screen for engaging content.
How to Record Your Screen on Ubuntu (Linux)
Learn how to easily record your screen on Ubuntu using the screenapp tool. Capture high-quality videos and share them effortlessly.
How to Record Your Screen on Windows
Easily record your screen on Windows with screenapp. Capture high-quality videos and share them effortlessly. Try it now!
How to Create a ScreenApp Account and Record Your Screen
Discover the best screen capture software to record your browser effortlessly. Sign up with ScreenApp for exclusive features and amazing benefits.
How to Upgrade Your ScreenApp Plan
Upgrading your ScreenApp plan unlocks a world of possibilities, whether youre a casual user or a recording pro. This guide walks you through everything you need to know
Download a Screen Recording or Video
Learn how to create and download screen recordings with ScreenApp using our simple step-by-step guide.
Legal
How ScreenApp Handles Abuse Reports
Learn how ScreenApp responds to abuse reports and protects user rights while maintaining compliance with infrastructure provider policies.
Terms and Conditions
View the full ScreenApp Terms and Conditions
Privacy Policy
Read ScreenApps Privacy Policy and how we handle cookies
Security
How we handle your privacy and security at ScreenApp
Troubleshooting
Account Creation Problems: Troubleshooting
Learn how to create an account
Adding People to Folders: Troubleshooting
Learn how to add people to folders
AI Notes Not Working: Troubleshooting
Learn how to troubleshoot when AI notes are not working
AskAI Not Responding: How to Fix It
Learn how to fix AskAi not responding
Fixing Audio Recording Issues
If youre experiencing audio problems during your ScreenApp.io recordings, here are some common causes and solutions: No audio: Ensure your microp...
Troubleshooting Caption and Transcription Problems
Learn how to troubleshoot caption and transcription problems
Fixing Copy Function Issues
Learn how to Fix Copy Function Issues
Troubleshooting Download Problems
Learn how to troubleshoot download problems
Fixing Broken URLs for Uploads
Learn how to fix broken URLs for uploads
Fixing Incorrect Transcripts
Learn how to fix incorrect transcripts
Fixing Status 500 Errors When Importing a URL
A Status 500 error occurs when you attempt to import a URL into our system, and it fails to fetch the data from the provided source
Fixing Frozen Transcription Generation
Learn how to Fix Frozen Transcription Generation
General Troubleshooting for Errors
Learn how to troubleshoot general errors
What to Do When Library Size Limit Is Reached
Learn what to do when library size limit is reached
Fixing Issues with Link Sharing
Learn how to fix issues with link sharing
Uploading Videos to LinkedIn: Troubleshooting
Learn how to troubleshoot uploading videos to LinkedIn
Transcript Generation Taking Too Long: Fixes
Fixing the issue of transcript generation taking too long
Troubleshooting Long Video Uploads
Learn how to troubleshoot long video uploads
Resolving Menu Item Display Issues
Learn how to resolve menu item display issues
Fixing Missing Recordings in the Library
Learn how to fix missing recordings in the library
Troubleshooting MP4 Conversion Problems
Learn how to troubleshoot MP4 conversion problems
Solving No Audio Detected in Video Issues
Learn how to solve no audio detected in video
Troubleshooting Online Meeting Recording Issues
Learn how to troubleshoot online meeting recording issues
Fixing Recording Issues
If you encounter recording issues in ScreenApp, you may experience incomplete recordings, choppy playback, audio problems, or even a complete failu...
How to Recover Lost Files
When recording with ScreenApp, your video is streamed directly to our servers
Reporting and Resolving Bugs
Learn how to report and resolve bugs
Resolving Billing Issues
Learn how to resolve billing issues
Resolving Transcript and Summary Loading Problems
Resolving Transcript and Summary Loading Problems
How to Fix Screen Recording Capturing One Speaker
Learn how to fix screen recording capturing one speaker
Fixing Transcriptions for Screen Recordings
Learn to fix transcriptions for screen recordings
Resolving Slow Performance Issues
Learn how to resolve slow performance issues
Solving Upload Problems
Learn how to solve upload problems
Fixing Speaker Name Saving Issues
Learn how to fix speaker name saving issues
What to Do if Transcriptions Are Stuck
Learn what to do if transcriptions are stuck
Resolving Stuck Video Loading
Learn how to resolve stuck video loading
Fixing Translation Bugs
Fixing Translation Bugs
Troubleshooting MP4 Import Issues
Learn about download file types (MP4)
Troubleshooting Summarizer Issues
Troubleshooting Summarizer Issues
Troubleshooting Truncated Transcripts
Learn how to troubleshoot truncated transcripts
Can't Upgrade? Here's What to Do
Cant Upgrade? Heres What to Do
Video Finalizing Without Saving: What to Do
Learn what to do when video finalizing without saving
Resolving Video Playback Problems
Learn how to resolve video playback problems
Out of Storage and Memory
This article provides solutions for browser memory issues while using ScreenApp, including enabling Cloud Sync.
Why Can't I Select System Audio?
The article provides solutions for difficulties in selecting system audio, including checking browser settings, using Chrome, adjusting privacy settings, and disabling content blockers.