At ScreenApp, we take abuse reports seriously. We are committed to protecting user rights while maintaining compliance with the policies of our infrastructure providers, including Amazon Web Services (AWS), and Australian law. This document explains how we respond to reports concerning potentially harmful or unauthorized content hosted on our platform.
Governing Law: This policy is governed by Australian law and jurisdiction.
1. Reporting Abuse
Formal Report Requirement
To make a formal abuse report, you must use the report button available on every shared ScreenApp link. This ensures proper tracking and compliance with our review process.
If you believe that content hosted on ScreenApp violates our terms of service, infringes on intellectual property, or is otherwise abusive:
- Primary method: Click the “Report” button on the shared link
- Alternative method: Click on the contact support button in the bottom left of the dashboard with the subject line “Abuse Report – [Include relevant URL]”
You may also report abuse directly to AWS if the content is hosted on infrastructure covered by their policies. We cooperate fully with AWS Trust and Safety in such cases.
Required Information
For a valid report, please provide:
- The specific URL of the content
- Description of the violation
- Your contact information
- Legal basis for the complaint (copyright, privacy, etc.)
2. What Happens After a Report Is Received
When we receive an abuse report:
a. Acknowledgement
We acknowledge receipt and begin a review within 1 hour of receiving the complaint during business hours (9 AM - 5 PM AEST, Monday-Friday). All investigations are completed within 14 days of receipt.
b. Content Review
We evaluate the reported URL and hosted content to determine whether it violates:
- Our Terms of Service
- AWS Acceptable Use Policy
- Applicable local or international laws
c. Action Taken
Based on the findings, we will take one or more of the following actions:
- Remove the content if it violates applicable policies
- Restrict access temporarily while a more detailed investigation is conducted
- Retain the content if it is determined to be compliant, and notify the reporter
3. Response to AWS Trust & Safety
If AWS forwards a complaint to us, we will respond directly to their Trust & Safety team within 24 hours. We provide a summary of our review and outline the actions taken, if any.
4. DMCA Copyright Takedown Process
For copyright infringement claims under the Digital Millennium Copyright Act (DMCA):
Filing a DMCA Takedown Notice
To file a valid DMCA notice, you must provide:
- Your physical or electronic signature
- Identification of the copyrighted work claimed to be infringed
- Identification of the infringing material and its location
- Your contact information
- A statement of good faith belief that use is not authorized
- A statement that the information is accurate and you are authorized to act
Counter-Notification Process
If your content was removed due to a DMCA claim, you may file a counter-notification if you believe the claim was invalid. We will restore the content within 10-14 business days unless the copyright owner files a court action.
False Claims
Knowingly making false DMCA claims may result in liability for damages and legal costs under applicable law.
5. Transparency & Logging
We keep an internal record of all abuse reports and actions taken for compliance and auditing purposes only. No data retention period applies - records are maintained as required by law.
6. Repeat Offenses
If a user repeatedly shares content that leads to abuse reports or violates our policies:
- We may suspend or terminate their account
- We may block their ability to share public links
- We may report the user to relevant authorities when required
7. Appeals Process
If you disagree with our decision regarding reported content:
- Submit an appeal via the report button or click on the contact support button in the bottom left of the dashboard
- Include “Appeal” in the subject line
- Provide additional evidence or clarification
- We will review appeals within 14 days
8. Contact
For any questions regarding our abuse policy or to report a violation, contact:
Contact: Click on the contact support button in the bottom left of the dashboard
Subject Line: Abuse Report – [Include relevant URL]
We take our responsibility to users and the internet community seriously. Abuse of ScreenApp’s services undermines trust and violates our values, and we act swiftly and decisively to address it.