Why This Happens

Account Requirements: Downloads are available exclusively for users on paid accounts. If you’re on a free plan, you will need to upgrade to access the download feature.
Failed Downloads: The download process stops unexpectedly or the file is incomplete.
Slow Download Speeds: The download is taking an unusually long time.
Browser Restrictions: Your browser might have security settings that prevent downloads.
File Format Limitations: Downloads are only available in the original file format (typically MP4). Older recordings may be in other formats, and we do not currently offer file conversions before downloading.
No Bulk Downloads: We currently do not offer bulk download functionality. If you are on a paid annual plan and require bulk downloads, please contact us for assistance.

How to Resolve It

Verify Account Status: Ensure you have a paid account that supports downloads. Free accounts cannot download recordings.
Check Internet Connection: Ensure you have a stable and reliable internet connection.
Disable Browser Extensions: Temporarily disable any browser extensions that might interfere with downloads.
Update ScreenApp and Browser: Make sure you’re using the latest versions of ScreenApp and your web browser. For Chrome users, updates often include bug fixes and performance improvements.
Clear Browser Cache and Cookies: Clearing your browser’s cache and cookies can sometimes resolve download issues.
Check Download Location: Verify that the downloaded file is saving to the correct location on your computer.
Try a Different Browser: If the issue persists, try downloading the recording in a different browser like Firefox or Safari. This is especially helpful if you’re experiencing Chrome-specific issues.
Contact ScreenApp Support: If you’ve exhausted all other options, reach out to ScreenApp’s support team for assistance.

Check File Size Limits: Ensure your recording file size is within ScreenApp’s supported limits.
Disable Ad Blockers: Some ad blockers might interfere with download functionality. Temporarily disable them and try downloading again.
Check for Temporary Server Issues: ScreenApp.io might be experiencing temporary technical difficulties. Try downloading the recording again later.