Troubleshooting
Fix common issues with recording, transcription, audio, playback, and uploads.
23 articles in this collection
All Articles
Learn how to report and resolve bugs
Learn how to create an account
Learn how to fix broken URLs for uploads
Learn how to solve no audio detected in video
Learn how to troubleshoot general errors
Learn how to resolve menu item display issues
Learn how to solve upload problems
Learn how to troubleshoot download problems
Learn how to fix issues with link sharing
Learn how to troubleshoot online meeting recording issues
Learn how to fix incorrect transcripts
Learn how to troubleshoot long video uploads
Learn to fix transcriptions for screen recordings
Learn what to do when video finalizing without saving
Learn how to fix missing recordings in the library
Learn what to do when library size limit is reached
Fixing the issue of transcript generation taking too long
If youre experiencing audio problems during your ScreenApp.io recordings, here are some common causes and solutions: No audio: Ensure your microp...
A Status 500 error occurs when you attempt to import a URL into our system, and it fails to fetch the data from the provided source
If you encounter recording issues in ScreenApp, you may experience incomplete recordings, choppy playback, audio problems, or even a complete failu...
Fixing Translation Bugs
Resolving Transcript and Summary Loading Problems
The article provides a guide on clearing browser cache for ScreenApp users on Google Chrome to resolve storage issues.
Frequently Asked Questions
Why is my recording not saving?
Check your browser permissions and storage space. Try refreshing the page and ensure you have a stable internet connection.
Learn moreWhy is there no audio in my recording?
Make sure you selected the correct audio source and granted microphone permissions. For tab audio, enable "Share tab audio" when selecting the tab.
Learn moreNeed More Help?
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