Troubleshooting

Solving Upload Problems

Learn how to solve upload problems

Why This Happens

General Upload Issues

  • File Size Limitations: ScreenApp.io might have restrictions on the maximum file size you can upload.
  • Internet Connection Issues: A weak or unstable internet connection can disrupt the upload process.
  • Browser Compatibility: Your browser might have compatibility issues with ScreenApp’s upload functionality.
  • Technical Glitches: Temporary issues with ScreenApp’s servers or your device could be causing the problem.

Audio-Specific Upload Issues

  • Audio Format Compatibility: Ensure your audio file is in a format supported by ScreenApp.io (MP3, WAV, AAC).
  • Audio File Size: Audio files might have different size restrictions than video files.
  • Audio Quality Settings: High bitrate or sample rate settings can create larger files that may fail to upload.

How to Resolve It

For Video Uploads

  1. Check File Size: Ensure your recording file size is within ScreenApp’s supported limits. If necessary, compress the video to reduce its size.
  2. Verify Internet Connection: Make sure you have a strong and stable internet connection.
  3. Try a Different Browser: Test uploading your recording in a different browser to see if the issue is browser-specific.
  4. Clear Browser Cache and Cookies: Clearing your browser’s cache and cookies can sometimes resolve temporary glitches.

For Audio Uploads

  1. Check Audio File Size: Verify that your audio file is within ScreenApp’s supported file size limits. If necessary, compress the file to reduce its size.
  2. Convert to Compatible Format: Ensure your audio file is in a compatible format supported by ScreenApp.io (MP3, WAV, AAC).
  3. Optimize Audio Quality: Reduce the file size of your audio without compromising quality by adjusting settings like bitrate or sample rate.

General Solutions

  1. Contact Support: If none of the above solutions work, reach out to ScreenApp’s support team for assistance.

Additional Tips

  • Optimize Recordings: Reduce the size of your recordings by adjusting resolution or frame rate before uploading.
  • Check for Temporary Server Issues: ScreenApp.io might be experiencing temporary technical difficulties. Try uploading your recording again later. ‍