Solving Upload Problems

Learn how to solve upload problems

By ScreenApp Team

Why This Happens

General Upload Issues

Audio-Specific Upload Issues

How to Resolve It

For Video Uploads

  1. Check File Size: Ensure your recording file size is within ScreenApp’s supported limits. If necessary, compress the video to reduce its size.
  2. Verify Internet Connection: Make sure you have a strong and stable internet connection.
  3. Try a Different Browser: Test uploading your recording in a different browser to see if the issue is browser-specific.
  4. Clear Browser Cache and Cookies: Clearing your browser’s cache and cookies can sometimes resolve temporary glitches.

For Audio Uploads

  1. Check Audio File Size: Verify that your audio file is within ScreenApp’s supported file size limits. If necessary, compress the file to reduce its size.
  2. Convert to Compatible Format: Ensure your audio file is in a compatible format supported by ScreenApp.io (MP3, WAV, AAC).
  3. Optimize Audio Quality: Reduce the file size of your audio without compromising quality by adjusting settings like bitrate or sample rate.

General Solutions

  1. Contact Support: If none of the above solutions work, reach out to ScreenApp’s support team for assistance.

Additional Tips