Troubleshooting

How to Fix Screen Recording Capturing One Speaker

Written by
ScreenApp Team
Updated on
June 13, 2024
Contributors

Why This Happens

  • Audio Source Selection: Ensure the correct audio input device is selected in ScreenApp.io's settings.
  • Microphone Settings: Check if your microphone is muted or has low volume.
  • Multiple Audio Sources: If multiple audio sources are connected to your computer, ScreenApp.io might be prioritizing one over the others.

How to Resolve It

  1. Verify Audio Source Selection:
    • Open ScreenApp.io's settings and check the selected audio input device.
    • Ensure it matches the microphone you want to use.
  2. Adjust Microphone Settings:
    • Increase the volume of your microphone in ScreenApp.io's settings and your computer's system settings.
    • Check for any microphone-specific settings that might be affecting audio capture.
  3. Disconnect Other Audio Sources: Temporarily disconnect any other audio devices (e.g., headphones, speakers) to ensure ScreenApp.io is using the correct microphone.
  4. Test with Other Applications: Try using your microphone in other applications to verify if it's working correctly.
  5. Check for Updates: Ensure ScreenApp.io and your device's audio drivers are up-to-date.
  6. Contact Support: If the issue persists, reach out to ScreenApp.io's support team for further assistance.

Additional Tips

  • Use a Dedicated Microphone: For better audio quality, consider using a dedicated microphone instead of your computer's built-in microphone.
  • Reduce Background Noise: Minimize background noise during recordings to ensure clear audio capture.

Follow these steps, and say goodbye to missing voices! You'll be able to record audio from all participants effectively in ScreenApp.io.