Why This Happens

Incorrect payment information: Ensure your payment details are accurate and up-to-date.
Payment processing errors: There might be temporary issues with the payment processor (ScreenApp uses Stripe).
Insufficient funds: One of the most common reasons for failed payments is insufficient funds in your account.
Card declined: Cards can be declined for various reasons, including incorrect details or fraud prevention by the bank.
Payment retry bug: There is a known bug that prevents a retry after a failed payment attempt due to security reasons.

Subscription cancellation issues: If you’re trying to cancel your subscription, ensure you’ve followed the correct process.
Subscription status problems: Your subscription might be expired or canceled.
Upgrade processing delays: Payment changes or upgrades might take some time to process.
Technical glitches: Temporary issues with ScreenApp’s payment system or server could be causing the problem.

Chargeback or dispute: If you’ve initiated a chargeback or dispute, it might be affecting your subscription.

How to Resolve It

Check Account Balance: Ensure your account has sufficient funds for the payment.
Verify Payment Information: Double-check your payment details, including card number, expiration date, and billing address.
Contact Your Bank: If your card was declined, contact your bank to clarify why and resolve any issues.
Handle Payment Retry Bug: If you experience the payment retry bug, email inquiries@screenapp.io and we will manually delete the previous payment attempt from our system.

Review Subscription Status: Log in to your ScreenApp account and check your subscription status. Ensure it’s active and not expired or canceled.
Allow Processing Time: Payment changes or upgrades might take some time to process.
Cancel Subscription (if needed): If you intend to cancel your subscription, follow ScreenApp’s cancellation process outlined in their terms of service. For your reference, our refund policy is also detailed in the Terms of Service, allowing you to request a refund if applicable.

Contact ScreenApp Support: If you’re still unable to resolve the issue, contact us at inquiries@screenapp.io for further assistance. Provide detailed information about the billing or upgrade issue you’re facing.

Check for Temporary Payment Processing Issues: Sometimes, temporary glitches can occur with payment processors. Wait a short while and try again.
Review ScreenApp’s Billing Policy: Familiarize yourself with ScreenApp’s billing policies and refund procedures. If you need help or have questions about billing, contact us at inquiries@screenapp.io. By following these steps and seeking assistance from ScreenApp support team if needed, you should be able to resolve most billing issues and ensure a smooth subscription experience. ‍