Account & Billing

Manage your ScreenApp subscription, payments, invoices, discounts, and account settings.

13 articles in this collection

Getting Started Recording & Transcription AI Features Account & Billing Integrations Troubleshooting FAQ Legal & Security

All Articles

How to Downgrade ScreenApp Account

Learn how to downgrade your ScreenApp subscription from Business to Growth or Free plan. Step-by-step guide for managing your account.
Student & Nonprofit Discounts

Information about student and non-profit discounts
Educational Discount Verification

Learn how to verify your student or educational institution status to receive 50% off ScreenApp annual plans.
Payment History and Invoices

Learn how to access your payment history, download invoices, and manage billing information in your ScreenApp account.
Cancellation Policy

Learn about ScreenApps Cancellation policy
Resolve Multiple Charges

What to do if you have been double charged
Resolving Billing Issues

Learn how to resolve billing issues
How to Cancel Your Subscription

ScreenApp provides a step-by-step guide on how to cancel a subscription, including accessing a cancellation form, providing account details, and submitting a cancellation request.
How to Upgrade Your ScreenApp Plan

Upgrading your ScreenApp plan unlocks a world of possibilities, whether youre a casual user or a recording pro. This guide walks you through everything you need to know
Why Downloads Aren't Enabled for Free Accounts

Learn why downloads arent enabled for free accounts
How to Delete Your Account

The article provides a guide on how to delete a user account, what it entails, and important notes to consider.
Invoices and Billing Information

Access and update your invoice and billing info on ScreenApp, the top free screen video recorder. Record your screen instantly with ScreenApp.
Recording Time Limits

Video platform offers screen recording with a duration limit to ensure quality; 45 minutes for free users, 3 hours for business users.

Frequently Asked Questions

How do I cancel my ScreenApp subscription?

Go to Settings > Billing tab and click Cancel Subscription. Cancel before your renewal date to avoid being charged for the next cycle.

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Can I get a refund for my subscription?

Subscriptions are generally non-refundable. Contact support via chat for refund requests under special circumstances.

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How do I download my invoices?

Navigate to Settings > Billing > Payment History and click Download Invoice next to any transaction.

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Do you offer student discounts?

Yes! Students and educators get 50% off annual plans with verification.

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