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Payment History and Invoices

Learn how to access your payment history, download invoices, and manage billing information in your ScreenApp account.

Payment History and Invoices

Easily access your complete payment history and download invoices for accounting and expense reporting. ScreenApp provides comprehensive billing records for all your subscription payments.

How to Access Payment History

Step 1: Navigate to Billing

  1. Sign in to your ScreenApp account
  2. Click on your profile in the top right corner
  3. Select “Billing” or “Account Settings” from the dropdown
  4. Go to the “Payment History” section

Step 2: View Payment Records

Your payment history displays:

  • Payment dates for all transactions
  • Amount paid for each billing cycle
  • Payment method used (card ending)
  • Plan type and billing period
  • Invoice status (paid, pending, failed)
  • Transaction IDs for reference

Downloading Invoices

Individual Invoice Download

  1. Find the payment you need an invoice for
  2. Click “Download Invoice” next to the transaction
  3. PDF invoice will download automatically
  4. Save to your device for records

Note: Each invoice downloads individually as a PDF file. Multiple invoices can be downloaded one at a time from the billing section.

Invoice Information Included

Each invoice contains:

  • Company/personal billing details
  • Itemized charges by plan and add-ons
  • Tax information where applicable
  • Payment method and transaction details
  • Billing period covered
  • Unique invoice number for tracking

Payment Methods Management

Adding Payment Methods

  1. Go to Payment Methods section
  2. Click “Add Payment Method”
  3. Enter card details
  4. Set as default if desired
  5. Save and verify the new method

Updating Billing Information

  1. Click “Edit Billing Info”
  2. Update address, name, or tax ID
  3. Save changes - applies to future invoices
  4. Download updated invoice if needed immediately

Enterprise and Team Billing

Purchase Orders

For enterprise customers:

  • Submit purchase orders to [email protected]
  • Net payment terms available (Net 30, Net 60)
  • Custom billing cycles can be arranged
  • Consolidated invoicing for multiple accounts

Team Plan Management

  • View all team member subscription details
  • Download consolidated invoices for entire team
  • Manage individual vs. bulk billing preferences
  • Export payment data for accounting systems

Educational Discount Verification

If you qualify for educational pricing:

  1. Submit verification documents during signup
  2. Discount appears on subsequent invoices
  3. Annual verification may be required
  4. Contact support for verification status

Troubleshooting Payment Issues

Failed Payments

If a payment fails:

  1. Check payment method is valid and has sufficient funds
  2. Update card expiration if needed
  3. Contact your bank if card is being declined
  4. Try alternative payment method
  5. Contact support if issues persist

Missing Invoices

If you can’t find an invoice:

  1. Check all payment history tabs
  2. Verify date range filter settings
  3. Search by transaction ID if you have it
  4. Contact support with account details

Refund Requests

For refund inquiries:

  1. Review cancellation policy in your account
  2. Submit refund request through support
  3. Provide invoice number and reason
  4. Allow 5-7 business days for processing

Data Export Options

For Accounting Software

Export payment data in multiple formats:

  • CSV format for Excel and Google Sheets
  • QuickBooks integration available
  • Custom data fields can be included
  • Automated exports for enterprise accounts

Tax Reporting

  • Annual summary of all payments
  • Tax-ready format with proper categorization
  • Multiple currency support where applicable
  • Regional tax compliance included

Security and Privacy

Your payment information is protected by:

  • Industry-standard encryption (SSL/TLS)
  • PCI DSS compliance for card processing
  • Secure download links for invoices
  • Limited access to billing information
  • Regular security audits of payment systems

Frequently Asked Questions

How long are payment records kept?

ScreenApp maintains payment history for the lifetime of your account and 7 years after cancellation for legal compliance.

Can I get invoices emailed automatically?

Yes, invoices are automatically emailed to your account email address on each payment date. You can also add additional email addresses for invoice delivery.

Do you provide tax receipts?

Yes, all invoices include applicable taxes and can serve as tax receipts. For specific tax requirements, contact our billing team.

Can I change billing information for past invoices?

No, past invoices cannot be modified. However, you can update billing information for future invoices, and we can provide corrected invoices for legitimate billing errors.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express) and purchase orders for enterprise customers.

Need Help?

For billing support or questions about your payment history:

  • Email: [email protected]
  • Include: Your account email and specific invoice/payment details
  • Response time: Within 24 hours for billing inquiries

Access your complete payment history today and keep your billing records organized with ScreenApp’s comprehensive invoice management system.