Getting Started

Contact Support

Find the fastest way to get help with ScreenApp. Access our Help Center, AI assistant, email support for paid users, and enterprise support options.

We’re here to help you get the most out of ScreenApp. Here’s how to get support:

Instant Help

Help Center

Browse our comprehensive Help Center with guides, tutorials, and troubleshooting articles. Most questions can be answered instantly.

AI Assistant

Click the chat icon in the bottom-right corner of any ScreenApp page to chat with our AI assistant. It can answer questions, guide you through features, and help troubleshoot common issues 24/7.

Contact Our Team

Email Support

  • Paid users: Email [email protected] for priority support. We typically respond within 1 business day.
  • Free users: Use the chat icon in the app to submit a request. Response times vary based on volume.

Billing Questions

For billing, subscription, or payment issues, email [email protected] or visit Payment History & Invoices.

Enterprise Support

Need dedicated support, custom integrations, or a service-level agreement? Our Enterprise plan includes:

  • Dedicated account manager
  • Priority response times
  • Custom onboarding and training
  • Direct Slack or Teams channel (optional)

Contact our sales team to discuss enterprise options.

Tips for Faster Support

  1. Check the Help Center first - Your question may already be answered
  2. Include details - Share screenshots, error messages, and steps to reproduce issues
  3. Use a clear subject line - This helps us route your request to the right team