How to Integrate ScreenApp with Google: Troubleshooting Guide

Having trouble connecting ScreenApp to your Google account? This guide fixes the most common integration issues quickly.

Problem 1: Authentication Fails

Symptoms

• “Authentication failed” error
• Popup closes without connecting
• Redirect loops during login

Quick Fixes

1. Enable Popups and Cookies

• Browser Settings → Privacy → Allow third-party cookies for screenapp.io
• Disable popup blocker for screenapp.io
• Refresh and try again

2. Clear Browser Data

• Press Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac)
• Select “All time” and clear cookies + cache
• Restart browser and retry

3. Check Network

• Try different network (mobile hotspot)
• Contact IT to allowlist: *.screenapp.io, *.google.com, *.googleapis.com
• Disable VPN temporarily

Problem 2: Permission Errors

Symptoms

• “Insufficient permissions” error
• Features don’t work after connecting
• Access denied to Google Drive

Solutions

1. Re-authorize Permissions

• Go to ScreenApp Settings → Integrations
• Disconnect Google integration
• Reconnect and click “Allow” for ALL permissions

2. Check Workspace Settings

• Contact Google Workspace admin
• Request allowlisting ScreenApp in Admin Console → Security → API Controls
• Verify “Trust internal apps” is enabled

Problem 3: File Upload Issues

Symptoms

• Upload fails or times out
• “Unsupported format” errors
• Files corrupted in Google Drive

Solutions

1. Check File Requirements

• Supported formats: MP4, MOV, AVI, WMV, WebM
• Size limit: 5TB per file
• Recommended: MP4 with H.264 codec

2. Fix Storage/Network

• Check Google Drive storage at drive.google.com/settings
• Use wired connection for large files
• Test with smaller file first

Problem 4: Browser Compatibility

Symptoms

• Features missing or grayed out
• JavaScript errors
• Inconsistent behavior

Browser Requirements

• Supported: Chrome 90+, Firefox 88+, Safari 14+, Edge 90+
• Not supported: Internet Explorer

Quick Fix

1. Update browser to latest version
2. Enable JavaScript
3. Allow camera/microphone access
4. Test in incognito mode

When to Contact Support

Contact support immediately if you see:

• Data loss during sync
• API quota exceeded errors
• Security concerns
• Issues persist after trying all solutions

Include this info:

• Browser version
• Operating system
• Error screenshots
• Steps tried

Prevention Tips

Monthly Maintenance

• Update browser
• Clear cache if using ScreenApp frequently
• Review Google account permissions
• Monitor Google Drive storage

Best Practices

• Use Chrome or Firefox for best compatibility
• Keep 10% Google Drive storage free
• Enable two-factor authentication
• Use wired connection for uploads

File Format Guide

Recommended

• Video: MP4 (H.264 codec)
• Audio: MP3, WAV
• Max size: 15GB for optimal performance

Avoid

• WMV with uncommon codecs
• Very high bitrate files
• Corrupted files
• DRM-protected content

Most integration issues resolve with browser updates and permission fixes. For persistent problems, contact ScreenApp support with detailed error information.